contact
Need help with your Gina Tricot order or have a question before you shop? We are here to make getting support simple. Send us a message and include as much detail as you can so we can review your request clearly.
You can contact Gina Tricot customer support by email at [email protected]. Our usual response time is 24–48 hours.
opening hours
Customer service is available Monday–Friday, 9:00 AM–6:00 PM.
Messages sent outside these hours will be reviewed during the next available customer service window.
what to include
To help us understand your inquiry, please include the most relevant details in your message.
- Your full name
- Your order number, if your question is about an existing order
- The email address used at checkout
- A clear description of your question or issue
- Product name, size, color, or item details, if your question is about a product
- Photos, if they help explain your request
order support
For order questions, contact us with your order number and the email address used at checkout. We can review questions about order details, order updates, account-related order help, and issues with your purchase information.
shipping support
For shipping questions, please include your order number and any delivery details available to you. This helps us look into questions about shipment updates, delivery status, and shipping-related concerns.
returns and exchanges
If you need help with a return or exchange, send your order number, the item details, and a short explanation of what you would like help with. We can review return and exchange questions and guide you to the right next step.
product questions
If you have a question about a Gina Tricot product, please include the product name or a link to the item, along with the size, color, or style you are asking about. We can help with product details, availability questions, sizing information, and general shopping support.
account help
For account help, email us with the address connected to your account and describe what you need assistance with. Please do not send passwords or sensitive payment information in your message.
contact form
Use the contact form on this page if you prefer to send your message directly through the website. Please include the same details listed above so we can review your request efficiently.
privacy
Your message is handled with care. For your security, please share only the information needed to help us review your inquiry, and never include full payment card numbers, passwords, or unnecessary sensitive details.
Thank you for contacting Gina Tricot. We look forward to helping you with your order, shipping, return, exchange, product, or account question.
