return policy
Gina Tricot offers 30 Days Free Returns on eligible items. This policy explains the return window, item condition requirements, how to start a return, refund timing, exchanges, and what to do if your order arrives damaged or incorrect.
30-day return window
You may request a return within 30 days of receiving your order. Returns must be started by contacting customer service first so we can provide the correct return instructions and return details.
Returns sent without contacting customer service first may not be accepted.
return eligibility
To be eligible for a return, the item must meet the return requirements below.
- The return request must be made within 30 days of delivery.
- The item must be unused, unworn, unwashed, and in its original condition.
- Original tags, labels, packaging, and accessories must be included when applicable.
- Shoes should be returned with the original shoe box and protective packaging when included.
- The item must not be marked as final sale or otherwise listed as non-returnable.
item condition
Please take care when trying on your items. Returned products should be clean, undamaged, and free from makeup marks, perfume, deodorant, pet hair, signs of wear, or any other condition that makes the item unsuitable for resale.
If a returned item does not meet these requirements, the return may be declined or the refund amount may be reduced where permitted.
non-returnable items
For hygiene, safety, and product-condition reasons, some items cannot be returned unless they arrive damaged, defective, or incorrect.
- Underwear and intimate items
- Swimwear if the hygiene seal or protective liner has been removed
- Cosmetics, beauty products, or personal care items that have been opened or used
- Earrings and other pierced jewelry
- Items marked final sale
- Items damaged through use, washing, alteration, or improper care
how to start a return
Before sending any return, contact Gina Tricot customer service at [email protected]. Please include your order number, the email address used at checkout, the item you want to return, and the reason for your return request.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
return shipping cost
Eligible returns are covered under our 30 Days Free Returns service when the return is started through customer service and follows the return instructions provided.
Returns sent without contacting customer service first may not be accepted and may not qualify for free return handling.
refund process
Once your returned item is received and inspected, your refund will be processed to the original payment method if the return is approved.
Refund processing time is 3–15 days after the returned item is received and inspected. Your bank or payment provider may need additional time to post the refund to your account.
exchanges
If you would like a different size, color, or item, contact customer service before sending anything back. We will review your request and provide the next available instructions.
Exchange availability may depend on current stock. If an exchange is not available, a refund may be processed after the eligible returned item is received and inspected.
damaged or wrong items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at [email protected]. Please include your order number, a description of the issue, and clear photos of the product and packaging.
Do not return damaged or wrong items before contacting customer service. We will review the issue and provide the correct return or resolution details.
final sale items
Items marked as final sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect. Please review the product details carefully before placing an order for any final sale item.
contact us
For return questions, exchange requests, damaged items, wrong items, or refund updates, contact Gina Tricot customer service at [email protected].
Please include your order number whenever possible so we can review your request more efficiently.
