privacy policy
Last updated: May 14, 2026
overview
This Privacy Policy explains how Gina Tricot collects, uses, shares, and protects information when you visit our website, place an order, contact customer service, subscribe to email updates, or use features available through our online store.
By using the Gina Tricot website, you understand that your information may be handled as described in this Privacy Policy.
information we collect
We collect information that helps us operate the store, process orders, provide customer support, improve the website, and communicate with customers. The information collected may include:
- Name, email address, shipping address, and billing details
- Order details, purchased items, product preferences, and return or exchange requests
- Account information, if you create or use an account
- Customer service messages and information you choose to provide when contacting us
- Device, browser, website usage, and analytics information collected through cookies or similar tracking technologies
- Email marketing preferences, if you subscribe to receive marketing messages
how we use information
Gina Tricot uses customer information for practical store and service purposes. This may include:
- Processing, confirming, and managing orders
- Providing shipping updates, return support, exchange support, and customer service
- Responding to questions about products, accounts, orders, shipping, returns, and exchanges
- Improving website performance, shopping experience, and product presentation
- Helping prevent fraud, misuse, unauthorized activity, or security issues
- Sending email marketing messages when you have subscribed or otherwise permitted us to do so
- Maintaining records required for business, operational, security, or compliance purposes
order processing
When you place an order with Gina Tricot, we use the information you provide to confirm your purchase, process payment, prepare your order, arrange shipping, provide tracking updates, manage returns or exchanges, and contact you if there is a question about your order.
Please make sure your checkout information is accurate before submitting an order. Incorrect or incomplete information may delay order processing or delivery.
payment information
Payments may be processed through PayPal, Stripe, and credit card payment options available at checkout. Payment information is handled by the applicable payment processor so your transaction can be authorized, completed, refunded, or reviewed if necessary.
Gina Tricot may receive payment-related details needed to confirm and manage your order, such as payment status, transaction confirmation, billing information, and refund status. Full payment card details are handled through the payment processor.
cookies and analytics tracking
Gina Tricot uses cookies and analytics tracking to help the website function, remember preferences, understand site activity, improve performance, and support a better shopping experience.
Cookies may collect information such as browser type, device information, pages visited, time spent on the site, referral information, cart activity, and general interaction with website features.
You can usually manage cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.
email marketing
If you subscribe to Gina Tricot email marketing, we may use your email address to send updates about products, promotions, offers, store news, and other marketing messages.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at [email protected]. Transactional emails related to orders, shipping, returns, account activity, or customer service may still be sent when needed.
service providers
We may share limited information with service providers that help Gina Tricot operate the online store and provide customer support. These providers may assist with services such as website hosting, order processing, payment processing, shipping, delivery, returns, email communication, analytics, fraud prevention, technical support, and customer service tools.
Service providers are expected to use customer information only as needed to provide their services to Gina Tricot and not for unrelated purposes.
data security
Gina Tricot uses reasonable technical and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, payment system, or online transmission can be guaranteed to be completely secure. Please help protect your information by using secure passwords, keeping account details private, and contacting us if you believe your account or order information has been misused.
data retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order management, customer service, returns, accounting, security, legal, operational, and recordkeeping needs.
When information is no longer needed, we may delete, anonymize, or securely retain it as required for legitimate business or compliance purposes.
customer privacy rights
Depending on where you live, you may have certain privacy rights regarding your personal information. These rights may include the ability to request access to your information, correct inaccurate information, request deletion, limit certain processing, object to certain uses, or withdraw consent where consent is used.
You may also opt out of email marketing at any time. To submit a privacy request, contact Gina Tricot at [email protected]. We may need to verify your identity before completing certain requests.
children’s privacy
The Gina Tricot website is intended for general online shopping and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.
international users
If you visit or shop with Gina Tricot from outside the location where our website or service providers operate, your information may be processed or accessed in another country. Privacy and data protection rules may differ depending on your location.
By using the website or placing an order, you understand that your information may be handled as needed to provide our online store, process your purchase, arrange delivery, provide customer support, and maintain website operations.
policy updates
Gina Tricot may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted means the updated Privacy Policy applies to your use of the website going forward.
contact information
If you have questions about this Privacy Policy, your personal information, email marketing preferences, cookies, orders, payments, or customer support, contact Gina Tricot at [email protected].
Please include a clear description of your request so we can review and respond more efficiently.
