shipping policy
Gina Tricot is pleased to offer Free Worldwide Shipping on every order. This policy explains how orders are processed, when deliveries are estimated to arrive, how tracking works, and what to do if you need help with a shipment.
order processing time
Order processing time is 1–3 days. Processing begins after your order has been placed and payment has been confirmed.
During busy periods, order reviews, product availability checks, or high-volume sale events, processing may take the full estimated window. You will receive a shipping update once your order has been prepared and shipped.
estimated delivery time
Estimated delivery time is 2–5 days. Delivery times are estimates and may vary depending on destination, local delivery conditions, weather, customs handling, or carrier delays.
The processing time and delivery time are separate. Your order is first processed, then shipped for delivery.
shipping destinations
Gina Tricot offers Free Worldwide Shipping. Orders can be shipped to eligible destinations worldwide, subject to address accuracy, local delivery availability, and carrier service limitations.
If an address cannot be served or requires additional review, we may contact you by email for more information before shipment.
shipping rates
Shipping is free worldwide. There is no standard shipping charge added at checkout for eligible orders under our Free Worldwide Shipping service.
- Shipping service: Free Worldwide Shipping
- Order processing time: 1–3 days
- Estimated delivery time: 2–5 days
- Tracking update time: 1–3 days after shipment
tracking your order
After your order has shipped, tracking information may take 1–3 days to update. It is normal for tracking to show limited movement while the package is being scanned into the carrier system.
If your tracking number has not updated after this window, please contact us at [email protected] with your order number and the email address used at checkout.
wrong or incomplete address
Please review your shipping address carefully before placing your order. Gina Tricot is not responsible for delays caused by incorrect, incomplete, or outdated address details provided at checkout.
If you notice an address mistake, contact us as soon as possible at [email protected]. Please include your order number and the correct shipping address. If the order has already shipped, changes may not be possible.
customs duties, import taxes, and government charges
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by Gina Tricot.
If you receive a customs, tax, brokerage, or government-fee request related to your order, please contact us before making payment so we can review the issue and assist you.
lost, delayed, or damaged packages
If your package appears delayed, please first check the tracking information and allow the tracking update window to complete. Delivery delays can occur due to carrier handling, local conditions, address issues, customs processing, or other circumstances outside the normal delivery flow.
If your package appears lost, damaged, or significantly delayed, contact us at [email protected]. Please include:
- Your order number
- The email address used at checkout
- Your tracking number, if available
- A clear description of the issue
- Photos of the package and product if the item arrived damaged
We will review the shipment information and help you with the next available support step.
contact us
For shipping questions, delivery updates, tracking issues, address corrections, customs concerns, or package problems, contact Gina Tricot customer support at [email protected].
Please include your order number whenever possible so we can review your request more efficiently.
